Returns Policy

We will only accept returns due to manufacturing defects or errors in filling an order

To make a return, you must notify us via e-mail, fax, or phone within 72 hours of receipt of the order. You will receive instructions and an official return authorization number.

 All returns must be received back within 7 days of purchase date.

1) There are quality problems after opening the package.
2) Products are different than on the order list.
3) There are obvious design flaws on the products.
4) Products are irreparably damaged during transportation.
5) Products cannot be used because of design problems.

Returned purchases are invalid under the following conditions: 
1) Products can still be used even though there was some damage during transportation.
2) All equipment, software and printer sales are FINAL.
3) The returned purchase does not meet the conditions.
4) We will not accept any garments & blank products for return after they have been printed. Imprintable products must be inspected thoroughly before printing. 
5) No claim is made up to 7 days after the customer has received the products.
6) Special ordered merchandise cannot be returned unless confirmed defective.

Notice:
1) Returned products can only be exchanged with the same style of product, if it is out of stock, it will have to be exchanged with products of the same value.
2) Returned products should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.
4) Transportation fee should be equally covered by both sides.
5) A 20% restocking fee will be charged to all returns other than confirmed defective merchandise.
6) Please make sure to properly insure your return in case the product is damaged in delivery.

Returning procedure:
If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and a representative will help you find a solution in 2 weekdays’ time.